Shipping policy
At Nsuwa, we roast coffee in small batches and ship it fresh, ensuring it reaches you at its best. Below you’ll find everything you need to know about how and when we deliver your order.
Order Processing
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All coffee is roasted to order or shipped from our most recent roast batch.
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Orders are typically processed within 1–3 working days.
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Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods (launches, promotions, holidays), processing times may be slightly longer — but we’ll always keep you informed.
UK Shipping
We currently ship within the United Kingdom.
Standard UK Delivery
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Delivery time: 2–4 working days after dispatch
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Cost: Calculated at checkout (or free over a specified order value, if applicable)
We use trusted courier services to ensure reliable delivery and tracking where available.
Dispatch Confirmation & Tracking
Once your order has been dispatched, you’ll receive a dispatch confirmation email.
If tracking is available, details will be included in this email.
Delivery Delays
While we do our best to meet estimated delivery times, delays can occasionally occur due to factors outside our control (e.g. courier delays, weather, peak periods).
If your order hasn’t arrived within a reasonable timeframe, please contact us and we’ll be happy to help.
Incorrect Address Details
Please ensure your delivery address is correct at checkout.
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We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information.
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If an order is returned to us because of an address issue, we may need to charge for re-delivery.
International Shipping
At present, we do not offer international shipping.
We hope to expand our delivery options in the future — sign up to our mailing list to stay informed.
Questions?
If you have any questions about shipping or your order, please contact us at:
Email: nsuwacoffee@gmail.co.uk